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Account Manager - Steritech Brand Standards (CA) in Montreal at Rentokil North America

Date Posted: 1/9/2019

Job Snapshot

Job Description


 
Account Manager
 
Steritech is the market leader in food safety, quality assurance, and customer experience management in North America. We serve more than 60,000 clients, and pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse a distribution, retail, food service, grocery and hospitality.  We are extremely proud of our legacy of service excellence and constantly work to enhance the value and impact of our services.
 
The Account Manager role is a management position reporting to the VP, Brand Standards. The primary focus of this position is to build positive, professional relationships throughout all levels of designated client organizations and to manage client expectations in order to retain and increase the volume and quality of business awarded to Steritech.  An essential part of this position is orchestrating client services, pricing analysis and integrity, compilation and presentation of suitable summary and exception reporting, and the communication and escalation of issues where appropriate. 
 
In addition, the Account Manager must possess an in-depth understanding of the Brand Standards business, Steritech protocols and procedures and specific customer brand requirements to ensure a high level of service to the client and to facilitate excellent communication between Steritech and all levels of the client organization.
 

  • Establish and maintain effective professional and consultative relationships at all levels throughout assigned client organizations
  • Maintain the confidence of key client contacts in order to retain and increase the volume and quality of business allocated to Steritech
  • Ensure consistency and integrity of the Steritech program at all levels of the assigned client organizations. This includes pricing and service delivery
  • Expeditiously respond to complaints and requests for information
  • Maintaining expert knowledge of Food Code, Good Manufacturing Practices, and specific customer brand requirements is an asset
  • Provide feedback through technical and/or business reviews to assigned clients on successes and opportunities in their food safety.
  • Communicate with Steritech management on successes, opportunities, issues, competitive initiatives, market trends and concerns with respect to assigned clients
  • Provide current information related to client specific parameters to the operations team, technical team, and others who need to know
  • Ensure consistency through audit reviews
  • Provide feedback to the operations team concerning deficiencies in service delivery or audit inconsistencies and positive feedback from clients
  • Ensure that billing and reporting are completed according to parameters agreed with clients
  • Provide field training to assigned clients related to food safety
  • Perform all other duties as assigned
 


Responsibilities

Requirements:
  • Bachelors degree in Business, Hospitality Management, Food Science, Biology or a business related field, and 5 years of industry related experience in the Service Industry, Food Services, hospitality
  • Demonstrated ability to effectively communicate both verbally and in writing (Business Presentations)
  • Well organized and disciplined in the execution of all aspects of client support and liaison
  • Independent, self-motivated
  • The ability to travel extensively to meet with assigned clients
  • Demonstrated proficiency in Google Suites and Microsoft Word, Excel and PowerPoint
  • Bilingualism is French and English is an asset
  • Account Management experience in Food Services, Hospitality, or Food Safety related industries
 
Physical Demands/Equipment Used
Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
 
Physical demands: While performing duties of job, employee is frequently required to sit; stand; walk; use of keyboarding - possessing the dexterity to be able to operate a keyboard and mouse; talk and hear.  There is no lifting requirement associated with this position.  Specific vision abilities required by the job include ability to view written correspondence via paper sources or electronic sources.
 
Travel expectation
  • This position may require up to 50% travel for client meetings


Additional Information

Rentokil Steritech Canada is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.