This site uses cookies. To find out more, see our Cookies Policy

District Manager - Ehrlich in Frederick, MD at Rentokil North America

Date Posted: 1/8/2019

Job Snapshot

Job Description

District Manager 
Ehrlich, a Rentokil NA company, is the market leader and the second-largest commercial and residential prevention provider in North America.  We serve more than 60,000 clients, and we pride ourselves on being a trusted partner to many of the world's leading brands. Our company partners across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.  We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.
We seek District Managers who can provide the leadership to develop colleagues and achieve growth, productivity and profitability goals of the District.  
The District Manager position is viewed as the key position for implementing change…'Continuous Improvement'…within our district/operating units. It has major responsibilities for coaching and training supervisors and ensuring that coaching and training is taking place within the districts. As part of this responsibility the position is counted upon to provide a realistic view of what’s happening in the district and what might happen particularly in those areas that impact how customers are served and coworkers are developed. The District Manager is responsible for overall guidance of the district. The District Manager must have excellent time management skills; the ability to communicate ideas and expectations in a clear manner to a diverse assembly of members; and the ability to delegate duties for increased efficiency. The District Manager must be motivational and progressive with actions and commitments and responsible for understanding and appreciating organizational and district policies and expectations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:
  • Assist operation leadership and endorse for Home Office review (if required) key goals and objectives that fit within overall company missions, visions, and values
  • Help operation managers and coworkers identify strengths and weaknesses and areas of opportunities (MIOs)
  • Monitor implementation and help adjust as circumstances require and through regular review help the district unit maintain focus on key objectives
  • Provide input to and approve Operations staffing levels and help relate objectives to staffing needs
  • Responsible for “championing change' in programs and district processes including implementation of company policies and procedures
  • Gather “ideas that work' (best practices/benchmarks) from other districts within region, other regions, and Home Office support functions
  • Help Home Office support functions create best practice models and provide proper balance between best practices and local diversity
  • Play a supporting and auditing role with operations, sales, and office leadership positions
  • Both monitor/assess quality of and be an active participant in the coaching of all levels of district coworkers
  • Play a similar role in the goal setting, performance review, and disciplinary processes
  • Serve as a resource when a district is short-handed through arranging for help from outside the district and/or stepping into a vacant position and providing short term coverage
  • Serve at the level above the district for resolving customer disputes, complaints, and claims handling
  • Perform quality assessments by assisting in QAI’s with district leaders for largest customers
  • Responsible for providing input/review and development of company policies and programs as a member of the Senior Leadership Group
  • Monitor effectiveness and quality of interaction between district and Home Office functions
  • Serve as ombudsman when required
  • Thorough District Manager and Regional Sales Management functions, promote sales training, sales recognition and effective sales practices
  • Play a key role in acquiring and merging new companies into existing operations or establishing new districts through “start-up” activities
  • Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
Performance Criteria - Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
  • Develops the management team within the district to deliver legendary customer experiences in all areas within their area
  • Drives the implementation of company programs by motivating and supporting the management team within the district to develop and implement action plans that meet operational and organizational objectives
  • Manages through unusual events to keep district operating to standard
  • Manages with integrity, honesty and knowledge that promote the culture, values and mission of Rentokil NA
  • Plans, identifies, communicates and delegates key responsibilities and practices to the operations and services management team to ensure smooth flow of operations within the district.
  • Reviews district environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the operations and service management team to take action and achieve operational goals
Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
  • Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results
  • Follows up consistently to ensure accountability to plans
  • Monitors and manages district-wide management staffing levels
  • Ensures management-level partner development and talent acquisition in order to achieve and maintain district operational requirements
  • Utilizes existing tools to identify and prioritize communications and filters communications to the management team within the district
  • Communicates clearly, concisely and accurately in order to ensure effective operations at the district and regional level
Business Requirements - Providing functional expertise and executing functional responsibilities: 
  • Accesses external resources to support district-wide operations and to execute district and regional initiatives
  • Ensures adherence to applicable wage and hour laws for nonexempt partners
  • Solicits customer feedback to understand customer needs and the needs of the local community
  • Utilizes management information tools and analyzes financial reports to identify and address trends and issues in district performance
Experience Requirements               
Years of Experience
Type of Experience
Two (2)
Pesticide Control Management
  • Strong background in management, sales, training, relationship development and/or excellent customer experience
  • Progressively responsible pesticide control management experience for at least five years
  • At least five to seven years District Manager or equivalent level position
  • Experience analyzing financial reports, in a complex, fast-paced environment
  • Experience in a multi-unit environment
  • Successful background in pesticide control management in commercial and residential with direct sales experience and excellent customer service
  • Supervisory skills required
  • Required to meet all company Motor Vehicle Record (MVP) requirements.
Degree/Diploma Obtained
Program of Study
High School Diploma or GED
Business Management/Administration
Educational Requirements
  • High school diploma or general education degree or equivalent;
  • Prefer a four year degree from an accredited college or university or/combination of experience, education and training

Additional Information

We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
Link to Federal employment poster:
 Pay Transparency Nondiscrimination Provision