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Residential Sales Specialist - Heron in Apopka, FL at Rentokil North America

Date Posted: 12/27/2018

Job Snapshot

  • Employee Type:
  • Location:
    Apopka, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Residential Sales Specialist
General Summary:
Sells pest management services to homeowners to achieve required performance outcomes. Supplements company-provided leads through own creative efforts. Maintains organized and thorough records of sales activities. Submits sales reports as expected or requested.

To qualify for employment, individuals must meet the Required Basic Qualifications and possess the Required Physical Abilities (see Essential Job Functions). To achieve Required Performance Outcomes, individuals must attain the Required Certification(s), demonstrate the Required Knowledge, develop the Required Skills, and effectively perform the Duties and Responsibilities described in this document. Reasonable accommodations may be made to help people with disabilities perform in this position.

This is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the Job Description and that other duties, as assigned, might be part of the job.


Basic Qualifications - Required:

Read, write, speak, and comprehend English

At least 18 years of age

Legal to work in the U.S.

Possess high school diploma or G.E.D.

Reliable transportation to and from work

Available to work required days and times

Acceptable MVR and Background report  
Basic Qualifications - Preferred:

Two year college degree

One plus years sales experience

One year experience in the industry

Required Credentials/Certification(s):

Obtain and maintain State pest control registration

Required Knowledge:

Reading, writing, and speaking English, and basic mathematics

Communication technologies such as IPhone, e-mail, web

Organizing and prioritizing tasks and time

Common business software (word processing, spreadsheets, e-mail, web)

Treatment regulations and safety procedures

Prospecting and the residential sales process

Predominant pest pressures and treatment alternatives

Required Skills:

Reading, writing, and arithmetic

Organizing and managing time

Inspecting and diagnosing pest problems

Creatively generating sales opportunities

Proposing, presenting, persuading, and closing

Required Physical Abilities:

Sit, stand, walk, hear, touch, talk, write, type, smell, drive, crouch, crawl, see close up and far away, use handheld computer, use computer monitor and keyboard, ascend/descend a ladder, use small hand/power tools, lift and carry up to 20 pounds, and tolerate heights, confined working spaces, and variable weather conditions

Required Competencies:

Creates strong personal selling plan.

Uses creative efforts to generate sales opportunities.

Active in community organizations.

Develops and maintains a network of strategic contacts for generating leads.

Takes the initiative, using various methods, to identify sales opportunities.

Attends company branding events.

Asks satisfied customers for referrals.

Responds to quarterly audits by the sales management team.

Sells contract services versus one-shot services whenever possible.


Arrives on time for scheduled appointments.

Always has professional appearance and demeanor.

Maintains integrity of pricing plans; avoids discounting without preapproval.

Company vehicle is clean and maintained.

Represents company, products and services in a positive manner.

Completes accurate and legible service agreements and required paperwork.

Prioritizes work; focuses energy on most important tasks.


Maintains current knowledge of products, markets, industry, and competition.

Understands business strategies and operations.

Effectively uses organizational guidelines and procedures to solve problems.

Utilizes best company resources when needed.

Develops and maintains network of strategic internal and external contacts.

Accurately anticipates impact of potential decisions on others.


Covers for other sales reps when needed.

Helps train new sales representatives.

Attends all scheduled meetings.

Actively and openly supports and implements company decisions.

Participates fully in meetings and offers good input.

Contributes to building strong morale and team spirit.

Coordinates work with other groups.


Listens attentively to others when they speak; doesn't interrupt, or allow interruptions.

Chooses the most effective medium (e.g., letter, email, phone call) for communicating.

Asks clarifying questions when necessary to gain complete understanding.

Returns phone messages promptly.

Shows appreciation for the needs, concerns, and priorities of others.

Communicates effectively and appropriately with management.

Is proficient in developing service agreements on the Ipad.

Develops high quality graphs using latest tecnologies.


Knows personal strengths, weaknesses, opportunities, and limits.

Takes appropriate action to correct substandard performance.

Reacts positively to constructive feedback.

Looks for and takes advantage of opportunities to improve.

Absorbs and understands new information quickly.

Required SMART Goals/Objectives:

Met total assigned annual sales goal

100% Documentation of accurate sales activities reported in DSAR

Paperwork completed according to company requirements, state regulations and submitted as required

90% of assigned accounts are less than 90 days past due

Sales person's chargebacks are less than 5% of overall sales completion.

Maintained State Registration

Email address collected on 90% of new business

Additional Information

We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
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