Collections Portfolio Analyst - Rentokil in Wyomissing, PA at Rentokil North America

Date Posted: 2/13/2018

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Collections Portfolio Analyst
Purpose of Position
Rentokil Initial is a major global player in the Business Services Sector and is a publically traded company on the London stock exchange.  North America is part of Rentokil Initial and key to the company’s growth ambition, currently employing >7,000 employees with revenues of c. $1BN. 
The Collections Portfolio Analyst is a position on the National Accounts Team.  This analyst role will be responsible for the daily monitoring and evaluation of a portfolio of business accounts with effectively collecting on past due balances with the goal of minimizing Days Sales Outstanding (DSO) and Over 90 day delinquencies.  Consistent communication and follow up with Sales/Program Managers and other departments regarding the collection of past due accounts is essential. 

Responsibilities Primary or Key Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:
  • Manage every aspect of the assigned portfolio for the customer and Rentokil’s benefit.
  • Research and resolve customer disputes that are preventing payment, working with the most delinquent accounts as first priority.
  • Establish productive, professional and consultative relationships with key personnel throughout assigned client organizations (at both the franchise and corporate level).
  • Proactively assess, clarify, validate customer needs and add value to customers’ programs on an ongoing basis.
  • Work as part of the National Accounts team with support to billing, sales and program management efforts.
  • Perform weekly review of assigned accounts with detailed reporting to assess payments, past due A/R, billing portal rejections and open services to be billed.
  • Must display critical thinking skills, including the ability to assess numbers, trends, and data in order to reach new conclusions based on the findings.
  • Perform Account/Payment and Invoicing to Portal reconciliations.
  • Maintain precise information on status of collection efforts through gathered data, analyze results and provide ongoing reports.
  • Suggest new methods of data capture, analysis and reporting to provide continuous improvement and value to clients served.
  • Perform all other duties as assigned.
  • Must possess excellent:
  • problem-solving and organizational skills,
  • communication skills, both verbal and written, and conduct all correspondence in a clear, precise and professional manner
  • knowledge of credit/collections principles
  • decision making skills
  • assertiveness and timely follow up skills
  • Must be able to:
  • take initiative and meet deadlines
  • analyze client data for specific insights that will enable the client to make better collection decisions
  • demonstrate data analysis skill and to apply this to credit analysis
  • perform independently as a self-starter in high pressure and dynamic situations with skill and tact and still be part of a working team
  • be detail-oriented with a very high level of accuracy
  • Must have:
  • experience working on aged accounts in a business-to-business environment
  • proficiency with spreadsheet applications, including advanced Excel skills (VLOOKUPs and Pivot Tables)
  • working knowledge with Google applications (Docs, Sheets, Calendar, Drive, etc.)
  • good working knowledge of computerized systems
  • creativity, ingenuity and flexibility to adapt to each business account’s situation in an unscripted call
  • Deliver Results
    • Possess the ambition to achieve goals/objectives and the discipline, organization and perseverance to deliver outstanding customer service
    • Focus on delivering what’s required
    • Establish SMART objectives for self and others
    • Be enthusiastic and work with energy to achieve company standards and goals
    • Monitor progress of objectives and take action to ensure delivery to agreed timescales
    • Plan, organize and prioritize workload effectively
  • Act Commercially
    • Gather and make sense of large amounts of information and apply it to make business and customer focused decisions
    • Use business thinking to make decisions
    • Use experience to solve current problems
    • Use a straightforward and practical approach to handling business issues
    • Understand how own actions impact on costs and find the most cost effective solution to meet needs
  • Manage Self
    • Manage emotions to remain calm, focused and optimistic while dealing with a constant stream of demands
    • Manage their emotions
    • Be aware of own feelings
    • Manage own feelings to remain clear and focused
    • Have positive expectations that things will work out
    • Be aware of own development needs and takes steps to improve these
    • Know how to take care of themselves so they can be at their best
  • Coach and Develop
    • Encourage the long term development of others to build capability
    • Give practical support
    • Train team members by giving directions or demonstrations
    • Give practical support or assistance to make job easier for the other individual
    • Ask questions, devise tests, or use other methods to ensure that others have understood
    • Give support to others and praise more than criticize
    • Recognize success
  • Work with Others
    • Build relationships and collaborate with others (e.g. customers, colleagues, partners & suppliers) to achieve our mission
    • Be a team player
    • Offer help and advice when asked
    • Be supportive and/or positive of other members of team
    • Freely share information knowledge and experience within own team and with other departments / business units
    • Commit to team decisions
  • Display Leadership
    • Possess the ability to inspire others to achieve Rentokil Initial’s objectives and to hold them accountable for high standards of performance
    • Communicate expectations and direction
    • Give clear directions – ensuring communications are clear and simple
    • Communicate objectives and share helpful information with the team/individuals
    • Listen to individuals and include their ideas in decisions made
    • Conduct regular team meetings to share inform
Degree/Diploma Obtained
Program of Study
Bachelor’s degree
Field related to finance, accounting, accounts receivable
Years of Experience
Type of Experience
5+ years
Minimum of 5+ years in a combination of credit, collections, AR and/or billing, or progressive experience in a related field
Additional Information We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
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