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Customer Service Representative- Rentokil (CA) in Coquitlam at Rentokil North America

Date Posted: 1/7/2019

Job Snapshot

Job Description

Customer Service Representative
Our Customer Service Representatives are courteous, knowledgeable and empathetic to the caller’s anxieties over pests in their homes and businesses.   They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.  
A successful Customer Service Representative is a motivated self-starter who can work independently with a focus on results in achieving company business goals.
We expect our Customer Service Representatives to: 
  • Maintain good customer relations both on the phone and in person
  • Gather information from customers to help identify and solve problems 
  • Confirm, schedule and re-schedule services for the customer 
  • Set sales appointments for new customers 
  • Answer billing questions 
  • Complete general clerical duties as assigned
  • Work as a team with Service and Sales
  • Sell the value of our services and suggest upgrades to service
  • Smile while talking on the phone
Successful Customer Service Representatives will: 
  • High School diploma or equilavent 
  • Two year diploma or Undergraduate degree or equivalent in Business Administration or related field is Preferred
  • One to Two years’ experience in a customer service or call center role
  • Willing to train the successful candidate
  • Have excellent listening and communication skills 
  • Have a pleasant phone voice and ability to clearly speak and be understood on the phone 
  • Demonstrate mulit-task skills to enter accurate data and type while speaking with customers 
  • Remain calm and able to work under pressure when busy and help other team members
  • Self-manage daily tasks and workload
  • Show a high level of personal organizational skills
  • Balance customer demands with Service and Sales team requests 
Not to mention…
  • Stable industry with career advancement opportunities
  • Great benefits - Medical, Dental, Vision and, Employee Assistance program.
  • Paid vacation, holidays, and Personal time

Additional Information

Rentokil Steritech Canada is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.