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Customer Service Representative - Rentokil in Wyomissing, PA at Rentokil North America

Date Posted: 1/7/2019

Job Snapshot

Job Description



 
 
Customer Service Representative
Purpose of Position
 
Answer incoming telephone calls and satisfy customer needs. Perform this by scheduling appointments for sales and service using iRIS (Rentokil Information System).  Work with sales representatives and service specialists to maintain accurate customer records, monitor account receivables and process accurate payroll information.  Perform general clerical duties as assigned.


Responsibilities

Primary or Key Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:
  • Have positive communication skills and manners with customers.
  • Maintain customer satisfaction.
  • Handle confidential customer and colleague information.
  • Confirm; schedule; and reschedule services for the customer.
  • Set sales appointments for new customers and for current customers for new services.
  • When necessary, contact sales/service colleagues to respond to immediate customer concerns.
  • Answer simple billing questions.
  • Possess excellent listening skills.
  • Able to type 40 words per minute.
  • Use multiple operating systems to maintain customer information.
  • Maintain knowledge of the company’s computer systems.
  • Be flexible in regards to scheduling needs, especially during peak seasons and off-peak season.
  • Be punctual for scheduled arrival, departure, and break times.
  • Be able to work the required days and hours for the position, which is integral to the success of the role, and may include mandatory overtime due to business and staffing needs, especially during the peak seasons of the business.
 
Competencies:
 
  • Service
 
      • Passionate about delivering excellent service to every customer.
      • Keep promises.
      • Do what they say they will do to delight customers and achieve our goals every day.
      • Understand the customer better than anyone.
      • Ensure all activities and decisions make life better for customers.
 
  • Relationships
 
      • Value productive, long lasting relationships with our colleagues and customers.
      • Communicate well.
      • Keep colleagues and customers informed about changes that affect them.
      • Listen to people’s needs and concerns, and act on what is concerned.
      • Honest, focused and straightforward in conversations.
 
  • Teamwork
 
    • Work together to deliver great results.
    • Support colleagues.
    • Treat colleagues with respect and recognize everyone has an important contribution to make.
    • Trust colleagues to take ownership of and effectively manage customer relationships.
    • Make sure colleagues have the support, tools and training to do their job well.
 
Education
Degree/Diploma Obtained
Program of Study
   Required/Preferred
High School Diploma or Equivalent
     Required
 
Experience
Years of Experience
                Type of Experience
Required/Preferred
0-1 years
                0 - 1 year of experience as a customer
   service representative or possess a customer
                service background
Preferred

 
 
 
Working Conditions
 
This is a full-time position.  It is an essential function of this role and integral to the position’s success that the person performing the role must be able to work the required days and hours for the position, which may include mandatory overtime due to business needs, especially during the peak seasons of the business.   The Customer Service Representative will typically report to an office.
 
Flex Scheduling:  You may be scheduled to work 40 hours or more per week during the peak season which typically begins March 1st through October 31st.  From November 1st to end of February, the Customer Service Representative’s weekly scheduled hours may vary from 20-30 hours dependent on business needs.  Note that the scheduling of hours is subject to change due to business needs.


Additional Information

We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
 
Link to Federal employment poster:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
 Pay Transparency Nondiscrimination Provision
https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf