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Customer Service Representative - Western in Vancouver, WA at Rentokil North America

Date Posted: 1/7/2019

Job Snapshot

Job Description

Be the first contact to help resolve customers pest concerns.  Our Customer Service Representatives are courteous, knowledgeable and empathetic to the callers anxieties over pests in their homes and businesses.   They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.  
We prefer to hire representatives with at least 1-3 years of customer service experience and provide a full training program with a clear and achievable Career Advancement path. 


We expect our Customer Service Representatives to: 

  • Maintain good customer relations both on the phone
  • Gather information from customers to help identify and solve problems 
  • Confirm, schedule and re-schedule services for the customer 
  • Schedule service appointments for new and existing customers 
  • Answer billing questions 
  • Manage inbound customer contacts via chat and email
  • Complete general clerical duties as assigned
  • Work as a team with Service and Sales
  • Sell the value of our services and suggest upgrades to service
  • Smile while talking on the phone

Additional Information

Successful Customer Service Representatives will: 
  • Have excellent listening and communication skills 
  • Have a pleasant phone voice and ability to clearly speak and be understood on the phone 
  • Be comfortable using Email, Word, Excel while using proper sentence structure, grammar, and punctuation
  • Demonstrate mulit-task skills to enter accurate data and type while speaking with customers 
  • Have the ability to type 45 WPM
  • Remain calm and able to work under pressure when busy and help other team members
  • Self manage daily tasks and workload
  • Show a high level of personal organizational skills
  • Balance customer demands with Service and Sales team requests
Flex Scheduling:  You may be scheduled to work 40 hours or more per week during the peak season which typically begins March 1st through October 31st.  From November 1st to end of February, the Customer Service Representative’s weekly scheduled hours may vary from 20-30 hours dependent on business needs.  Note that the scheduling of hours is subject to change due to business needs.
 Must be available to work between the hours of: 7:00 AM - 9:00 PM (Monday-Saturday)
We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
Link to Federal employment poster:
 Pay Transparency Nondiscrimination Provision