Lawn Specialist - Heron in Ormond Beach, FL at Rentokil North America

Date Posted: 4/10/2018

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Overview
 
Lawn Specialist
Job Summary
This position requires the transport, handling, mixing and application of pesticides, herbicides and fertilizers to residential and commercial properties.  The lawn technician must be able to manage an assigned pool of customers by providing quality and consistency of product and service delivery.  This role requires the individual be self-motivated, constantly seeking to build strong relationships with customers, keep customers educated in regards to their lawn and ornamental problems, be able to come up with solutions to customers’ concerns, and be pro-active in recognizing potential difficulties.
The lawn technician reports to the Quality Manager, who reports to the Branch Manager, and does not supervise any employees.
Education, Experience and Skill Requirements
A high school diploma or equivalent is preferred.  Basic reading, writing, arithmetic, and communication skills are a must.  Technicians must have the ability to work dutifully without constant supervision.  Must be able to compose concise and persuasive verbal and written explanations of work performed and observations.  Strong interpersonal skills are required.  Must possess a valid driver’s license and meet company driving standards.  Must be able to speak, and communicate in English.  Must meet company drug screen and background check requirements.  Must be capable of learning and building rapport with customers.  Necessary characteristics include but are not limited to, being friendly, professional, paying attention-to-detail, and taking pride in your work. 
Essential Duties
  1. Maintain a professional appearance and provide a positive company image to the public.
  2. Inspect property to identify potential and existing pest, pathogenic, or cultural problems in landscape ornamentals and turf grass.
  3. Understand directions, be able to read a map book, and route scheduled and/or assigned stops effectively and efficiently.
  4. Maintain customer accounts by performing scheduled services dutifully and timely.
  5. Demonstrate competence in identification, diagnosis, and treatment of insect, disease, weed and cultural issues associated with the normal cycle of turf grass and ornamentals in residential and commercial properties within a three week training period.
  6. Demonstrate excellent customer service practices as defined by company standards.
  7. Prepare presentations, proposals and sales contracts to existing and potential customers.
  8. Establish and maintain potential and current client relationships.
  9. Prepare paperwork to certify and maintain performed services.
  10. Maintain account services through quality checks, service calls, and follow ups.
  11. Identify and resolve client concerns in the field, and defer all unresolved issues to management.
  12. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
  13. Must be able to lift at least 50 pounds.
  14. Must be able to drive a company vehicle safely and courteously.
  15. Follow all labels. Only use and apply products as directed. 
  16. Must stay compliant with all company and state/federal safety standards.
  17. Report any damage due to treatment, additional concern, or unsuccessful treatment to management.
  18. Properly maintain vehicles and equipment, and keep clean at all times.
  19. Participate in training events such as seminars, rallies and other meetings.
  20. Provide on-the-job training to new lawn technicians, and service consultants.
  21. Assist other technicians with their routes, as needed.
  22. Perform other various duties as assigned.
Physical/Mental Demands
Must be able to work with all necessary chemicals, pesticides, herbicides, and fertilizers.  The ability to endure frequent extreme temperatures is required.  Constant hearing, seeing, and mental alertness is required.  Frequent walking, standing, bending, reaching, grasping, handling small items and equipment, carrying tools, sitting while driving, pulling, pushing, lifting heavier items (over 30 pounds), hand-eye-coordination, gross motor coordination, and manual dexterity is required.  Occasional talking, stooping, kneeling, crouching, crawling in small spaces, climbing, and ladder usage is required.  Must be able to wear a respirator.  Must be clean shaven. 
Typical Work Conditions and Schedule
Lawn technicians work outdoors, with frequent contact with customers.  They are exposed to all types of weather conditions.  Constant exposure to chemicals, products, and fertilizers.  Work involves daily local travel, to current and potential customers.  Must be willing to work a flexible schedule.  Required to work every third Saturday, but additional Saturday time may occasionally be required if necessary to finish all the work in any given month.  Work is full-time, and five to six days per week.

Additional Information We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
 
Link to Federal employment poster:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
 Pay Transparency Nondiscrimination Provision
https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf

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