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Network & Telecom Engineering Team Lead - Rentokil in Wyomissing, PA at Rentokil North America

Date Posted: 12/18/2018

Job Snapshot

Job Description

Network and Telecom Engineering Team Lead
Purpose of Position
Team Lead is responsible for service delivery and implementing Network and Telephony services for North America
Key skills for the role:
  • VoIP/SIP
  • Cisco Switching & Routing
  • Network Security
  • Aerohive Wireless
Has good understanding of technologies used within the organisation:
  • Routing & Switching
  • QoS/CoS
  • VoIP/SIP
  • Cisco ASA Firewalls
  • Cisco Nexus Switches
  • Load Balancer
  • SD-WAN
  • MPLS
  • VPN
  • DHCP
  • Wireless Controllers
Primary or Key Responsibilities
To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily.
  • Responsible for maintaining Network and Telephony Service Delivery on a day to day basis. Monitor and assign Incident/requests within Service Now ticketing system to team members and ensure team is meeting SLA’s
  • Monitors and reports on team service performance and metrics
  • Follows Rentokil Change Management process, participates and represents team in weekly CAB meetings
  • Responsible for maintaining documentation of Network and Telephony architecture and operational processes. Ensure Service Now and global team drives are current.
  • Oversees BAU resource utilization in all projects and programs.
  • Participates in feasibility studies on strategic and tactical plans, design of digital/analog networks, and evaluation of network services/technology for current and future network development.
  • Carries out agreed operational procedures, including network configuration, installation and maintenance.
  • Identifies and coordinates resolution of complex network problems following agreed procedures. Uses network management software and tools to collect agreed performance statistics. Carries out agreed network maintenance tasks.
  • Provides technical expertise to enable the correct application of operational procedures.
  • Acts liaison between organisation and vendors. Collects and reports on supplier performance data.
  • Creates reports and proposals for improvement and contributes to the planning and implementation of new installations and scheduled maintenance and changes within the system.
  • Ensures network capacity meets current and future network requirements including planning for remote hardware and communications facilities, implementation of methodologies for system analysis, installation, and support. Defines and develops methodology to ensure compatibility of all software and hardware products at each facility. Provides ongoing coordination in the analysis, acquisition, and installation of remote hardware and software.
  • Participates in on-call rotation and out of hours maintenance.
Knowledge and Skills:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Responsibilities and essential job functions include but are not limited to the following:
  • Works under broad direction. Work is often self-initiated. Is fully accountable for meeting allocated technical and/or project/supervisory objectives. Establishes milestones and has a significant role in the delegation of responsibilities.
  • Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and wider customer/organisational requirements.
  • Has in-depth technical expertise, often in a variety of environments.
  • Has some knowledge of IT standards and codes of conduct.
  • Planning and organisation - Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems.
  • Decision making - Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
  • Initiative - Being proactive, taking action and anticipating opportunities.
  • Improvisation - Dealing effectively with unexpected situations, taking advantage of opportunities and overcoming problems.
  • Influence, persuasion and personal impact - The ability of an individual to convey a level of confidence and professionalism, positively influencing and persuading others to take a specific course of action when there is no direct line of command or control.
  • Interaction with people - Establishing relationships and maintaining contacts with people from a variety of backgrounds. Effective and sensitive communicator in different societies and cultures.
  • Teamwork - Working co-operatively (rather than competitively) with others to achieve a common goal


  • Deliver Results
    • Ambition to achieve goals/objectives and the discipline, organization and perseverance to deliver outstanding customer service.
    • Focus on delivering improved performance.
    • Demonstrate understanding of what high performance looks like in their area of the business.
    • Set challenging goals for self and others.
    • Seek feedback from others in order to plan performance improvement to achieve goals.
    • Appear energized and energizes others by exceeding set goals.
    • Develop clear and realistic targets and plans for self and others, to ensure optimum delivery of specific objectives.
    • Strives to overcome perceived obstacles.
    • Challenges established ways of doing things to achieve goals more effectively.
  • Act Commercially
    • Ability to gather and make sense of large amounts of information and apply it to make business and customer focused decisions.
    • Analyze problems thoroughly and make good and timely decisions.
    • Use understanding of trends and patterns in business data to develop business plans, actions or processes.
    • Research the competitive environment to identify opportunities and threats.
    • Use financial and business information to identify key activities that are linked to high performance.
    • Review the business processes and activities in order to seek improvement.
    • Make tough business decisions in light of customer and commercial requirements.
  • Manage Self
    • Manage emotions to remain calm, focused and optimistic while dealing with a constant stream of demands.
    • Display courage.
    • Show awareness of both positive and negative impact on others and how this affects outcomes.
    • Adapt behavior to positively affect outcomes.
    • Express a belief that they and colleagues possess the capability to resolve challenging issues.
    • Ask for feedback from others and uses this to plan development.
    • Resolute in sticking to decisions that are beneficial to the business, even if they are not popular.
  • Coach and Develop
    • Encourage long term development of others to build capability.
    • Provide structure and consistent feedback.
    • Provide specific positive and balanced feedback for developmental purposes.
    • Give negative feedback in behavioral rather than personal terms.
    • Provide suggestions to others on how to tackle areas for development.
    • Use the information from the Performance Development Review to identify strengths and areas for development for others.
    • Celebrate success.
  • Work with Others
    • Build relationships and collaborating with others (e.g. customers, colleagues, partners & suppliers) to achieve our mission.
    • Involve others.
    • Seek input and opinions from others to help make a specific decision.
    • Build and maintain positive relationships in the team by valuing others’ contribution and experience.
    • Demonstrate willingness to learn from others’ experience and contribution.
    • Work in partnership with others to achieve individual and team objectives.
    • Take initiative to resolve conflict through listening to all parties.
  • Display Leadership
    • Ability to inspire others to achieve Rentokil North America’s objectives and to hold them accountable for high standards of performance.
    • Make the team effective and hold individuals to account.
    • Create the environment that enables the team to perform at its best (e.g. engaging others in the vision, providing appropriate structure, getting the right people, keeping up morale).
    • Effectively delegates’ responsibility, providing support as required.
    • Demand high levels of performance, quality of service, and holds people to account by ensuring targets are met.
    • Recognize as the natural ‘go to’ person.
    • Develop relationships across the teams and inspires others to achieve results.
Education/Work Experience
Degree/Diploma Obtained
Program of Study
High School Diploma or GED
4 Year degree from an accredited university or Ten (10)+ years Industry experience
Supervisory or team lead role
General Studies
Bachelor’s Degree –Computer Science
Relevant Qualifications, Certifications & Licenses
Years of Experience
Type of Experience
Cisco CCNP
Service Now                                                                                                                                                                                                                                               
Certificate (or equivalent)
Foundational level Certificate v3
Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Some flexibility in hours is allowed with prior approval from department head, but the employee must be available during the 'core' work hours of 8:00 a.m. to 5:00 p.m. and must maintain full-time status.
Less than 10% travel may be required. 
The person in this role must be able to read, write and type English, as well as clearly hear, understand and speak English. 

Additional Information

We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
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