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Office Administrator - Allgood in Marietta, GA at Rentokil North America

Date Posted: 11/17/2018

Job Snapshot

Job Description

Office Administrator
General Summary:
Provides administrative and customer service support for the operation to achieve required performance outcomes. Maintains customer records by posting services and payments. Provides telephone support. Processes reports and customer communications.

To qualify for employment, individuals must meet the Required Basic Qualifications and possess the Required Physical Abilities (see Essential Job Functions). To achieve Required Performance Outcomes, individuals must attain the Required Certification(s), demonstrate the Required Knowledge, develop the Required Skills, and effectively perform the Duties and Responsibilities described in this document. Reasonable accommodations may be made to help people with disabilities perform in this position.

This is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the Job Description and that other duties, as assigned, might be part of the job.


Time Allocation:
Available at specified dates and times.

Basic Qualifications - Required:

Possess high school diploma or G.E.D.
Basic Qualifications - Preferred:

One year successful experience working in office environment

Basic knowledge of accounting principles

Ability to type 35 WPM

Required Knowledge:

Reading, writing, and speaking English, and basic mathematics

Computer savvy

Organizing and prioritizing tasks and time

Common office equipment such as copiers, printers, faxes, computers, etc.

Basic understanding of accounting including A/R, A/P, and general ledger

Required Skills:

Reading, writing, and arithmetic

Organization & time management

Handling customer calls

Data entry and database management

Basic accounting functions
Required Competencies:
Business Knowledge

Creates and maintains customer files.

Prepares and maintains customer account records.

Enters accurate data concerning services performed and payments collected.

Provides back-up support to other office positions.

Effectively uses organizational guidelines and procedures to solve problems.

Proficient on ServSuite.

Recognizes where to go to get things done.


Answers telephone in a courteous and professional manner.

Listens attentively to others when they speak.

Communicates clearly; avoids use of inappropriate words and language.

Asks clarifying questions when necessary to gain complete understanding.

Takes responsibility for resolving customer concerns.

Shows empathy for customer concerns.

Represents company in best possible light.

Chooses the most effective medium (e.g., letter, email, phone call) for communicating.


Maintains a productive pace.

Prioritizes work: focuses energy on the most important task.

Varies pace to match changing demands.

Maintains a clean and organized workspace.

Involves the right people at the right time.

Responds quickly to phone calls, emails & written requests.

Arrives on time for meetings and appointments.


Serves as a liason between customers, service and sales.

Takes advantage of opportunities to earn the trust and confidence of others.

Builds productive working relationships.

Contributes to building strong morale and team spirit.

Avoids gossips and conversations disparaging others.


Knows personal strengths, weaknesses, opportunities, and limits.

Takes appropriate action to correct substandard performance using SMART Goals.

Reacts positively to constructive feedback.

Looks for and takes advantage of opportunities to improve.

Absorbs and understands new information quickly.
Required Performance Outcomes:

Customer service and payments accurately posted daily

Hard copy records organized and complete

Phone calls answered promptly and courteously, call backs within 24 hours

Adheres to company policies and procedures

Additional Information

We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
Link to Federal employment poster:
 Pay Transparency Nondiscrimination Provision