Operations Manager - Western in Los Angeles, CA at Rentokil North America

Date Posted: 4/27/2018

Job Snapshot

Job Description


 
Operations Manager
 
 
Are you passionate about customer service?  Looking to build your career in an exciting industry and a growing world class organization?  Come see why so many of our team members recommend us to their friends!
 
Who are we?
 
Western Exterminators, a brand of Rentokil, is a part of the largest pest control company in the world, and we are the third largest pest control company in North America. While we are big, we pride ourselves on our family atmosphere where we take mentoring and promoting from within seriously.
 
What do our Operations Managers do?
 
Operations Managers are responsible for training, leading and developing a team of service technicians.  They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients.  Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management.
 
  • Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients
  • Offer direction to staff in all aspects of operations, service and client care
  • Responsible for managing basic financial performance of the operations, including revenue growth and expense control
  • Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development
  • Able to work a flexible schedule, including early mornings and weekend work when needed
  • Submit weekly, monthly and yearly reports, as required
 
What do we offer?
  • World class training of the latest industry best practices
  • Competitive base pay plus quarterly bonuses
  • Great benefits - Medical, Dental, and Vision, Employer-matched 401(k)
  • Paid vacation, holidays, and PTO days
  • Company vehicle, technology package and uniforms provided
  • Short and long-term disability
  • Life Insurance
 
What do you need?
  • Bachelor’s degree (preferred but not required)
  • 3-5 years in a management role with emphasis in customer service
  • Success in training, mentoring and coaching service professionals
  • Must have excellent verbal and written communication skills
  • Previous experience in a route-oriented, service environment a plus
  • Ability to obtain and maintain licenses/certificates as required by federal, state and local regulations
  • Must pass pre-employment background screen and drug test
  • Valid driver’s license/clean driving record



We are looking for individuals who want to make a difference where our customers live and work.  Is that you?
 


Additional Information

We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
 
Link to Federal employment poster:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
 Pay Transparency Nondiscrimination Provision
https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf