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Residential Sales Administrative Assistant - Western in Anaheim, CA at Rentokil North America

Date Posted: 12/8/2018

Job Snapshot

Job Description



 
Residential Sales Administrative Assistant 
 
 
Scheduling process:
-Provide support to RSS team daily with scheduling all incoming work orders over phone and email
-Posts all jobs to goggle calendar with detailed notes of job description
-Ensure and validate time allotted meets the need
-Communicate with customers to ensure prepared for work and understanding of work to be performed for customer experience 24 hours after booking
-Review prep needed for work to be performed with customer
-Communicate with customer’s night before via text as to time of arrival for crew
Paperwork Process:
-Pull from systems and prepare work orders to be delivered to service center location termite crew
-Ensure RSS completes proper work orders with Pictures and green sheets in tablet with detailed notes of work to be completed
-Ensures proper Rate Card alignment for subcontract work and communicates any errors to District Manager prior to PO process.
-Input POs for work orders working with vendors on cost per job to ensure proper payments on time
-Send paperwork and details to Ops for next day’s work schedule
Crew arrival duties and responsibilities:
-Crew to contact Scheduling admin upon arrival and completion to book hours
-In event job cxls or resets work with customer to reset new date and place on Goggle calendar
-Replace job in this event with new work order to fill gap and maintain production.
-Provide quality control calls (using Script provide) to completed work orders to ensure quality of work and customer experience and satisfaction
-During Quality control call ask for Referrals and YELP review
Overall duties:
-Work with Ops to ensure team prepared for work description (equipment etc..)
-Maintain Goggle calendars for each service center
-Float and instruct crews based on work volume to different locations based on needs
-Instruct leadership on opportunities with crews and equipment needs
 -Provide quality control call details to service center Ops, Dm and RSS good or bad to ensure follow up from managers and RSS to improve experience.
 


Additional Information

We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
 
Link to Federal employment poster:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
 Pay Transparency Nondiscrimination Provision
https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf