Senior Account Manager - Steritech Brand Standard in Plano, TX at Rentokil North America

Date Posted: 3/31/2018

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Job Description

More information about this job

Overview  
 
 
Steritech is the market leader in food safety, quality assurance, and customer experience management and the second-largest commercial-only pest prevention provider in North America.  We serve more than 60,000 clients, and pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, processing, distribution, retail, food service, and hospitality.  We are extremely proud of our legacy of service excellence and constantly work to enhance the value and impact of our services.
 
 
Do you enjoy working with clients?  Have experience with account management in the hospitality or restaurant industry?  Possess a knack for managing client solutions by interacting and working with different business leaders?   If this describes you, the Sr. Strategic Account Manager position is a perfect fit for you!  The Senior Account Manager (Senior AM) role is an account management position on the Customer Care team reports to the Director of Strategic Accounts.  The primary focus of this position is to build positive, professional relationships throughout all levels of designated National multi-billion dollar client organizations and to manage client expectations in order to retain and increase the volume and quality of business awarded to Steritech.  An essential part of this position is orchestrating client services, pricing analysis and integrity.  The SAM will perform compilation and presentation of essential part of this position is orchestrating client services, pricing analysis and integrity, compilation and presentation of suitable summary and exception reporting, and the communication and escalation of issuers where appropriate. 
 
Great career opportunity for someone who thrives on building client relations and identifying solutions!  Apply today!

Responsibilities Essential Job Duties
  • Establish and maintain effective professional and consultative relationships at all levels throughout assigned client organizations
  • Maintain the confidence of key client contacts in order to retain and increase the volume and quality of business allocated to Steritech
  • Ensure consistency and integrity of the Steritech program at all levels of the assigned client organizations.  This includes pricing, service delivery and any other unifying elements
  • Expeditiously respond to complaints and requests for information
  • Maintain expert knowledge of food code, good manufacturing practices and specific customer brand requirements
  • Provide feedback through technical and/or business reviews to assigned clients on successes and opportunities in their food safety or pest prevention program
  • Communicate with Steritech management on successes, opportunities, issues, competitive initiatives, market trends and concerns with respect to assigned clients
  • Provide current information related to client specific parameters to the operations team, technical team, and others who need to know
  • Ensure consistency through audit reviews
  • Provide feedback to the operations team concerning deficiencies in service delivery or service or audit inconsistencies and positive feedback from clients
  • Ensure that billing and reporting are completed according to parameters agreed with clients
  • Provide field training to assigned clients related to food safety/operational excellence program(s)
  • Perform all other duties as assigned
  • Possess an in-depth understanding of the Brand Standards business, Steritech protocols and procedures and specific customer brand requirements to ensure a high level of service to the client and to facilitate excellent communication between Steritech and all levels of the client organization. 

Additional Information Must possess one of the following:
  • Bachelors degree in business, Hospitality Management, Food Science, Biology or a related field, three years of industry related experience in the Service industry, food services, hospitality or food safety related industries and five years of National account strategic account management experience OR
  • A high school diploma and ten years National Account strategic account management experience
Also required:
  • Demonstrated ability to effectively communicate both verbally and in writing
  • Well organized and disciplined in the execution of all aspects of client support and liaison
  • The ability to travel extensively to meet with assigned clients
  • Demonstrated proficiency in Microsoft office tools - Word, Excel, Outlook and PowerPoint
  • Must be able to achieve the following in the Brand Standards Business unit (training provided):
    • Complete Retail Auditor Training Program and pass the Retail Auditor written examination
    • Acquire and maintain ServSafe certification
    • Complete Advanced Food Safety Certification program
    • Acquire and maintain the CP-FS credential as established by the National Environmental Health Association
 
Desired Qualifications
  • Bachelor's degree/MBA in Business, Hospitality Management, Food Science, Biology or a related field. 
  • Account Management experience in Food Services, Hospitality, Pest Prevention, or Food Safety related industries a plus
Physical Demands/Equipment Used
 
Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
  • Physical demands: While performing duties of job, employee is frequently required to sit; stand; walk; use of keyboarding - processing the dexterity to be able to operate a keyboard and mouse; talk and hear.  There is no lifting requirement associate with this position.  Specific vision abilities required by the job include ability to view written correspondence via paper sources or electronic sources.
  • Equipment Used:
  • Telephone (Cell Phone)
  • Passenger car
  • Personal computer (laptop)
  • Other general office equipment
 
We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
 
Link to Federal employment poster:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
 Pay Transparency Nondiscrimination Provision
https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf