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Technical Services Manager - Rentokil in Hillsborough Township, NJ at Rentokil North America

Date Posted: 1/11/2019

Job Snapshot

Job Description

Technical Services Manager
Rentokil North America Pest Control is seeking a Technical Services Manager (TSM) career position with our Ehrlich Brand in the Northeast Region 1.
As a colleague of our Technical Department, this position will be responsible for developing technical expertise and service quality within their assigned region.  The successful candidate will report to the Market Technical Director, but will also work closely with the Corporate Training Manager, Corporate Quality Assurance Manager, Regional Director, and territory District Managers.  The candidate will also work closely with Field Service Specialists to ensure quality standards, training guidelines, and technical knowledge remains current.  The candidate will also periodically review and/or conduct service quality assurance for our clients and facility audits of their assigned district offices.
In addition to these duties, the candidate will be responsible for conducting regional and district technical meetings, one-on-one specialist training, and to ensure that specialist coaching and periodic review is completed properly within district offices. The person will also be responsible for assisting on challenging pest concerns or helping clients that require technical expertise such as pest identifications when needed.
Finally, this person will also participate and make presentations when opportunity presents itself for state and/or national industry meetings, as well as conduct meetings for our clients as an industry expert.
Personal Performance / Core Competencies
Deliver Results
  • Implement a comprehensive program of training and development of technical expertise within your assigned district offices that ensures we will continue to lead in this area within the pest control industry.  Continue to focus on and resolve issues that affect service quality and ensure that we maintain the best relationships possible with our customers. 
       Act Commercially
  • Have the ability to gather and make sense of large amounts of information and apply it to make business and customer focused decisions.  Analyze problems thoroughly and make good and timely decisions.
      Manage Yourself
  • Manage emotions to remain calm, focused and optimistic while dealing with a constant stream of demands. When required be able to make tough decisions.
Coach and Develop
  • Work with managers and specialists to implement specialist training programs developed by Rentokil North America. Provide guidance along with fair and consistent feedback to specialists that have been coached in the field. Develop and improve the training, performance assessment, and specialist development skills of District and Operations Managers.
      Work with Others
  • Build relationships with the Corporate Quality Assurance Manager, your Regional Manager(s), other Technical Services Managers, and Sales Managers in order to achieve our mission.  Clearly establish priorities with respect to technical and training development within your district offices and keep managers regularly informed of progress and developments that impact them.
      Display Leadership
  • Be respected as an NAPC (North American Pest Control) leader when working in your assigned district offices.  Conduct yourself with a high degree of integrity and recognize that the other colleagues in our organization will take their lead from your actions.  Hold yourself and our colleagues to the highest standards.


Key Responsibilities
  1. Identify insects submitted from service centers as well as provide information regarding biology & appropriate mitigation advice.
  2. Verify coaching is being conducted and is of good quality through auditing of coaching paperwork and by field assessment of specialists within district offices.
  3. Validate specialist service quality and customer service skills through field assessments and regular review of training progress of newly hired specialists.
  4. Verify quality of services being provided by specialists by reviewing District and Operations Manager QAs and conducting independent QA work in assigned offices.
  5. Ensure consistency of Quality Assurance reporting between managers by conducting co-inspections with District, Operation, Regional, and/or Corporate Quality Assurance Manager.
  6. Be the technical expert in challenging pest situations and help to develop action plans to provide solutions to control.
  7. Provide assistance to ensure district offices implement and conduct effective training programs for newly hired specialists.
  8. Monitor monthly technical meetings and provide guidance to ensure meetings are conducted professionally and are well run with good specialist input. Work to develop the presentation skills of those managers who may benefit from this assistance. 
  9. Maintain relationships with state regulatory agencies to ensure we remain in compliance with respect to pesticide law within the states where you operate. Validate compliance within your district offices.
  10. Serve as the regional technical expert for NAPC (North American Pest Control) when working with customers or prospective customers; this may include giving seminars to customers & prospective customers.
  11. Prepare regular progress reports of the district offices within your assigned region(s).
  12. Evaluate, introduce and implement new innovation technology and products within our district offices.
Job Requirements
  1. A four year college degree in a biological science, such as Entomology is preferred, but not required.
  2. A minimum 5 yrs. of related urban pest management experience required.
  3. Travel up to 75% of the time within your assigned district offices.
  4. Established proficiency in PowerPoint, Word, Excel, Google Suite and other standard computer programs required.
  5. Good public speaking, communication, and customer service skills required.
  6. Bilingual (English/Spanish) preferred but not required.
  7. Be, or become proficient in: fumigation, termite control, weed control, and other applicable lines of business.
  8. Be, or become a state certified applicator in the state of residence.
  9. Be or become an Associate (ACE) or Board Certified Entomologist (BCE), or Registered Sanitarian (RS) within 1 year of being selected for the position.
  10. Be familiar with local, state, &federal laws regarding pesticides as well as general familiarity with OSHA, FDA, EPA, USDA, and third party auditing agencies of the states where you work.
  11. Maintain active membership in at least one state pest control association.

Additional Information

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