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Wildlife/Insulation Specialist - Ehrlich in Reading, PA at Rentokil North America

Date Posted: 1/31/2019

Job Snapshot

Job Description

Wildlife & Insulation Specialist
Job Summary
This position requires the transport, handling, and application of baits and traps to the interior and perimeter of residential and commercial structures for the prevention and control of invading wildlife.  The wildlife & TAP-insulation specialist must be able to inspect roofs and attics for any wildlife activity, utilize traps, provide exclusion repairs, and provide deodorizing, extraction and installation services of TAP insulation. This role requires the individual be self-motivated, have no issues working in confined spaces or heights, constantly seeking to build strong relationships with customers, keep customers educated in regards to their wildlife and insulation problems, be able to come up with solutions to customers concerns, and be proactive in recognizing potential difficulties. The work of a wildlife and insulation specialist will often rely on creative problem solving to remove animals or repair animal entry points on structures.
Education, Experience and Skill Requirements
A high school diploma or equivalent is preferred.  Basic reading, writing, arithmetic, and communication skills are a must.  Specialist must have the ability to work dutifully without constant supervision.  Must be able to compose concise and persuasive verbal and written explanations of work performed and observations.  Strong interpersonal skills are required.  Must possess a valid driver’s license and meet company driving standards.  Must be able to speak, and communicate in English. Must be capable of learning and building rapport with customers.  Necessary characteristics include but are not limited to, being friendly, professional, paying attention-to-detail, and taking pride in your work. 


Essential Duties
  1. Maintain a professional appearance and provide a positive company image to the public.
  2. Inspect property to identify potential and existing wildlife and insulation issues within and adjacent to a building or structure.
  3. Understand directions, be able to read a map book, and route scheduled and/or assigned stops effectively and efficiently.
  4. Maintain customer accounts by performing scheduled services dutifully and timely.
  5. Demonstrate competence in identification, diagnosis, and solutions to wildlife and insulation related problems in residential and commercial structures.
  6. Demonstrate excellent customer service practices as defined by company standards.
  7. Prepare presentations, proposals and sales contracts to existing and potential customers.
  8. Be able to work in confined spaces as well as heights.
  9. Establish and maintain potential and current client relationships.
  10. Prepare paperwork to certify and maintain performed services.
  11. Maintain account services through quality checks, service calls, and follow ups.
  12. Identify and resolve client concerns in the field, and defer all unresolved issues to management.
  13. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
  14. Must be able to lift and move at least 50 pounds.
  15. Must be able to drive a company vehicle safely and courteously.
  16. Follow all labels.  Only use and apply products as directed.  
  17. Must stay compliant with all company and state/federal safety standards.
  18. Report any damage due to treatment, additional concern, or unsuccessful treatment to management.
  19. Properly maintain vehicles and equipment, and keep clean at all times.
  20. Participate in training events such as seminars, rallies, and other meetings.
  21. Provide on-the-job training to new pest control technicians, and service consultants.
  22. Assist other technicians with their routes, as needed.
  23. Perform other various duties as assigned.
Physical/Mental Demands
Must be able to work with all necessary insulation equipment and traps for animal removal and exclusion techniques.  The ability to endure frequent extreme temperatures and roof work is required.   Constant seeing, hearing, and mental alertness is required.  Frequent walking, standing, bending, reaching, handling small items and equipment, carrying tools, sitting while driving, pulling, pushing, stooping, kneeling, crouching, crawling in small spaces including attics, lifting and moving heavier items (over 50 pounds), climbing, hand-eye-coordination, gross motor coordination, and manual dexterity is required.  Occasional grasping, talking, and ladder usage is required.  Must be able to wear a respirator.  Must be clean shaved. 
Typical Work Conditions and Schedule
Wildlife & TAP-insulation specialists work indoors and outdoors, with frequent contact with customers.  They are exposed to all types of weather conditions.  Constant exposure to extreme temperatures baits, traps and insulation products.  Work involves daily local travel, to current and potential customers.  Must be willing to work a flexible schedule.  Required to work one Saturday a month, but additional Saturday time may occasionally be mandatory if necessary to finish all the work in any given month.  Work is full-time, and five to six days per week.

Additional Information

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